About Us

What we do, and what we don’t

We do one thing: get a drain technician to a clogged drain. That covers kitchen, bathroom and laundry lines, floor drains, house traps, shared stacks, main sewer line clogs, rooting, augering, hydro jetting and camera inspection.

We are not a general plumbing company. We don’t connect callers for water heaters, boilers, gas lines or remodelling. We don’t pump or repair cesspools and septic systems, and we don’t arrange sewer line replacement or excavation. If a camera inspection shows something cleaning won’t fix, the technician can talk you through options, and that conversation happens with the picture in front of you.

What happens when you call

Someone answers, at any hour. We ask what is backing up and where, whether more than one fixture is affected, and whether water is coming up through a basement floor drain. We ask whether the property is a house, a two-family or an apartment or co-op, and whether it is on public sewer, a cesspool or septic. If you don’t know, that is a perfectly good answer.

From the answers we match you with an independent crew that works your area and carries the right equipment for the job. The crew we connect you with gives you the price before work begins, and there are no hidden fees.

Why the site is organised around the Island

Older New York homes share a handful of problems: cast iron building drains now many decades old, clay laterals with roots in them, house traps and shared stacks in older buildings, and cesspool or septic systems on parts of Long Island and at the rural edges of the state. “Every drain is slow” can mean a clog or a full system, and those are different problems with different fixes. We explain the difference plainly.

The same approach applies in every region. On Long Island that often means ranches with older cast iron lines. In older New York City buildings the usual suspects are house traps and shared stacks. In the Hudson Valley and Westchester it is clay laterals and roots, and upstate it is deep basements and frozen lines in winter. We cover 425 cities, towns, hamlets and neighbourhoods and write each page about what is typically true of the housing and pipes there.

Who does the work

Every job is performed by an independent contractor, not by us. The technician you speak with on site is responsible for the work, and any workmanship guarantee applies to completed work as described when the price is agreed. We don’t make claims about any individual contractor.

Keep exploring

Browse the drain services we connect callers with, or find your town or neighbourhood in the areas directory.

• Services, every kind of drain problem, from a single sink to the main line
• Areas, Long Island, New York City, Westchester, the Hudson Valley, the Capital Region, Central and Western New York

How a technician is matched

We look at the town or ZIP code you give us, the kind of property, and what is backing up. A crew that works your area and carries a camera, jetter or auger suited to the problem is the one we connect you with. The match is made on the same call, so you can ask the technician questions directly.

What we do not do is diagnose over the phone. Several slow drains at once commonly point to the main line or to a private system, but only a technician on site, usually with a camera, can say which. We would rather tell you that plainly than guess.