Contact Us
Call us, 24 hours a day. The only way to reach us is by phone. It’s faster than a form, and a person can ask the questions that matter.
What to have ready
You don’t need all of this. Whatever you know helps the crew arrive with the right equipment.
- Which fixtures are backing up, and whether more than one is affected
- Whether water is coming up through a basement floor drain
- Whether the home is on public sewer, a cesspool or septic, or that you’re not sure
- Whether it’s a house, a two-family, or an apartment or co-op, and whether the super or management knows
- Whether you know of a house trap or a cleanout, and where
- Whether this has happened before
If water is coming up now
Stop running water and keep people and pets away from it. Don’t use fixtures that drain to the same line. If water is near outlets, appliances or a boiler, keep away and don’t touch anything electrical. If you smell gas, leave the building and call the gas utility and emergency services from outside. Then call us.
Where we work
We connect callers with local drain crews in Nassau and Suffolk counties, all five New York City boroughs, Westchester and the lower Hudson Valley, the Hudson Valley, the Capital Region, and Central and Western New York. Give your town or ZIP code on the phone, or browse the areas directory first.
Service area
Service area: New York State
Hours
The phone is answered 24 hours a day, every day of the year, including nights, weekends and holidays. A backup does not wait for business hours, so neither do we.
What happens on the call
You describe the problem, we ask a few of the questions above, and we connect you with an independent drain technician who works your area. The price is explained before any work begins. If you are not sure how to answer something, say so and we will carry on from there.