Privacy Policy

What we collect

When you call, we record the caller’s phone number and the time and length of the call. Calls may be recorded for quality and dispatch purposes. Where a call is recorded, you hear a short notice at the start, and you can ask the person who answers not to record. Our hosting provider keeps standard server logs such as IP address, browser type and pages requested. This site does not use analytics or advertising trackers. Fonts are served from this site. Some photos load from Pexels, so your browser contacts that service, which can see your IP address and browser type.

There are no forms, email fields or accounts on this site, so we don’t collect information that way.

Why we collect it

We use call information to match you with a local drain technician, to confirm the call took place, and to improve the service. Logs help us keep the site secure.

Who we share it with

We share call details with the independent contractor dispatched to you and with our phone service provider. We don’t sell personal information.

How long we keep it

Call records and logs are kept for up to 24 months and then deleted or anonymised.

Cookies

This site does not set cookies. Pexels may set its own if your browser allows it; you can block or delete cookies in your browser settings and the site works without them.

Your choices and contact

You can ask what we hold about your calls, ask us to delete it, or opt out of recording by telling the person who answers. Call (844) 923-3233 and ask for privacy. If New York law gives you additional rights over your information, we will honour them when you ask.